Refund Policy

This Refund Policy outlines the terms under which kriy8 ("we," "us," or "our") provides refunds for payments made for the v8eo video editing service ("Service"). Payments are processed by Paddle (paddle.com), our authorized reseller and Merchant of Record. Paddle's own refund policy also applies to your purchase.

1. Refund Window

We offer refunds within 30 days of the original purchase date. Refund requests made after 30 days of purchase will not be eligible for a refund.

2. How to Request a Refund

To request a refund within the 30-day window, please contact us through our website with your purchase details. We will process eligible refund requests promptly.

3. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• You will not be charged for subsequent billing periods
• Cancellations after the 30-day refund window will not be eligible for a refund of the current billing period

4. Payment Processor

All payments are processed by Paddle, our authorized reseller and Merchant of Record. Paddle handles all payment processing and may independently process refund requests in accordance with their own policies and applicable law.

5. Contact

If you have questions about this Refund Policy or would like to request a refund, please contact us through our website.